Digital maintenance increases safety and efficiency in lift operations
KONE is now rolling out its new remote service in Switzerland, Germany and Austria. This should enable passengers in its lifts to be freed digitally and remotely and repairs to be carried out in less than 60 seconds if necessary.
In future, it will also be possible to release passengers from KONE lifts in this country digitally and remotely in less than 60 seconds. The global supplier of lifts and escalators, headquartered in Espoo, Finland, has announced that its remote service will now also be introduced in Switzerland, Germany and Austria.
In addition to providing immediate passenger assistance in emergencies, the service will also enable remote repairs. Following a remote repair, all connected systems will reportedly remain under observation for 24 hours.
KONE’s remote service is based on an intelligent, cloud-based platform that monitors connected lifts, escalators and automatic doors around the clock. With the help of data analysis based on artificial intelligence, the system recognises potential faults at an early stage and proactively informs technical personnel.
“In this way, we combine customer proximity with technological excellence and at the same time make an important contribution to decarbonisation through fewer journeys and more efficient processes,” says Jochen Kramer, Director Service at KONE in the German-speaking countries. Remote Service has been nominated for the German Sustainability Award 2025 in the climate transformation field.
KONE Remote Service is now available in Germany, Austria and Switzerland for more than 35,000 digitally connected systems with KONE DX and LCE controllers. Other controller types and third-party systems are to follow.