Common cause with intelligent mandate access solution
In order to facilitate a change of mandate in real estate management, VERIT Immobilien and Arcplace have jointly developed a unique solution with artificial intelligence (AI). Thanks to a high degree of automation of up to 90 percent, the manual effort involved in accessing a mandate is reduced by up to 60 percent. The end-to-end process thus solves a general industry problem when there is a change of administration and is a first in Switzerland in this form.
In practice, a change of property management involves a number of pitfalls when it comes to handing over the extensive dossiers. Especially when the new administration works with digital dossiers, this involves a great deal of manual effort. Because the documents available in paper form or as PDFs have to be transferred from the old administration to the company's own filing structure. Digitally available documents are often even printed out and scanned in again in order to then be sorted, reorganized and re-cataloged. The mandate access solution, which was developed jointly, covers the entire process from any scanning to the automatic classification and keywording of the documents to the targeted transfer to the digital archive.
Artificial intelligence as a core component
At its core, the mandate access solution consists of a logic based on artificial intelligence, which was trained in advance for the property-specific documents and the administration's own filing structure. With the mandate access solution, each mandate access is now smoothly and quickly transferred to the designated target system. Due to the high degree of automation, a cumbersome and tedious process can now be implemented very leanly and largely automated. The work preparation for the scanning can be reduced to a minimum, which leads to valuable time savings.
«With the new mandate access process, we have solved a fundamental problem in management together. It doesn't matter whether the documents are handed over in physical or digital form, we now have a simple and smart solution for transferring all documents to the audit-proof archive in the form we want, automatically and with practically no manual effort," explains Martin Frei, Chief Digital Officer at VERIT Immobilien AG.
Significant added value for the industry
Since digital access to mandates is a major problem throughout the industry and there is still no automated end-to-end solution on the market, the two companies are also launching digital access to mandates for third parties, which makes the established mandate access solution available to all other industry participants as a service puts. The industry can thus benefit from the preparatory work that has been done and manage its own mandate access – whether analogue, digital or hybrid – with the same solution in the future. This is added value for the entire industry and closes a gap that is currently still wide open and is becoming more and more relevant the more administrations also keep digital dossiers.
Stefan Röösli, Account Manager Real Estate at Arcplace: «In this project, together we were able to combine advanced technologies into an overall solution. The AI technologies are not only used as buzzwords, but also concretely and as a central component for an everyday process. We are convinced that this solution can make life easier for the real estate industry.»