Swiss train stations perform moderately
The train stations in Bern and Zurich score only moderately in a European comparison. In the European Railway Index 2021, they are in the middle and lower places.
Of 50 train stations in Europe that were examined, the train stations in Bern and Zurich performed moderately to poorly in terms of passenger-friendliness. According to a press release, Bern train station landed in 40th place in the European Railway Index 2021, while Zurich train station was in 21st place.
The consumer protection group Consumer Choice Center , based in Washington, has examined in its index, among other things, the shopping experience, the accessibility, the WLAN network, the number of national and international destinations as well as the choice of travel providers.
The main train station in Bern, for example, has toilets for wheelchair users, but with six shops and eight restaurants only a very limited range of options for eating and shopping. The Zurich main station offers more than 53 shops and 39 restaurants, but does not provide barrier-free toilets for wheelchair users.
Leipzig Central Station performed best in front of Vienna Central Station and St. Pancras in London. According to a media release, the train station in the German state of Saxony offers most domestic destinations, many shops and restaurants, and several railway companies.