{"id":146780,"date":"2026-01-14T11:30:00","date_gmt":"2026-01-14T10:30:00","guid":{"rendered":"https:\/\/www.immo-invest.ch\/?p=146780"},"modified":"2026-01-09T09:02:42","modified_gmt":"2026-01-09T08:02:42","slug":"automatisierte-anruftriage-entlastet-kundencenter-bei-grossereignissen","status":"publish","type":"post","link":"https:\/\/www.immo-invest.ch\/fr\/automatisierte-anruftriage-entlastet-kundencenter-bei-grossereignissen\/","title":{"rendered":"Le triage automatis\u00e9 des appels soulage les centres de service client lors d&rsquo;\u00e9v\u00e9nements majeurs"},"content":{"rendered":"<p class=\"bodytext\"><a href=\"https:\/\/spitch.ai\/de\/\" target=\"_blank\" rel=\"noopener\">Spitch<\/a>et <a href=\"https:\/\/www.adnovum.com\/de\/\" target=\"_blank\" rel=\"noopener\">Adnovum<\/a>, deux entreprises bas\u00e9es \u00e0 Zurich, ont lanc\u00e9 un robot vocal assist\u00e9 par intelligence artificielle (IA). Selon un <a href=\"https:\/\/www.presseportal.de\/pm\/134046\/6175394\" target=\"_blank\" rel=\"noopener\">communiqu\u00e9<\/a>, le programme Berna vise \u00e0 simplifier la d\u00e9claration de sinistres aupr\u00e8s de l&rsquo;Assurance immobili\u00e8re Berne (<a href=\"https:\/\/gvb.ch\/de.html\" target=\"_blank\" rel=\"noopener\">AIB<\/a>).<\/p>\n<p class=\"bodytext\">Le chatbot vocal IA doit permettre un service client rapide lors du triage des appels et de l&rsquo;enregistrement des sinistres. Le programme est capable de distinguer et de reconna\u00eetre diff\u00e9rents dialectes suisses et de convertir le texte parl\u00e9 en allemand standard. Berna est \u00e9galement capable de prendre plusieurs centaines d&rsquo;appels simultan\u00e9ment, selon le communiqu\u00e9. Sur demande, le programme met \u00e9galement les appelants en relation avec un sp\u00e9cialiste humain.<\/p>\n<p class=\"bodytext\">Cette nouvelle solution peut s&rsquo;av\u00e9rer particuli\u00e8rement utile en cas de sinistres majeurs. Ainsi, lors des intemp\u00e9ries d&rsquo;ao\u00fbt 2024 dans l&rsquo;Oberland bernois, plus de 3000 appels ont \u00e9t\u00e9 re\u00e7us en tr\u00e8s peu de temps. Aux dommages d\u00e9j\u00e0 subis se sont ajout\u00e9s des d\u00e9lais d&rsquo;attente parfois tr\u00e8s longs. \u00ab Pour nous, il \u00e9tait essentiel que les sinistr\u00e9s ne soient pas encore plus p\u00e9nalis\u00e9s lors d&rsquo;un sinistre majeur lorsqu&rsquo;ils d\u00e9clarent leur sinistre \u00bb, explique Corinne Fleury, responsable de l&rsquo;innovation chez GVB, dans le communiqu\u00e9. \u00ab L&rsquo;objectif \u00e9tait de soulager notre centre de service \u00e0 la client\u00e8le et nos services sp\u00e9cialis\u00e9s, m\u00eame lors d&rsquo;\u00e9v\u00e9nements majeurs, gr\u00e2ce \u00e0 une solution automatis\u00e9e et flexible, et d&rsquo;\u00e9viter les temps d&rsquo;attente. La solution mise au point par Spitch et Adnovum permet \u00e9galement de cr\u00e9er automatiquement des dossiers de sinistres pr\u00e9cis, sur la base de dialogues guid\u00e9s et de la saisie structur\u00e9e des informations fournies par les clients, qui serviront de base au traitement ult\u00e9rieur par des sp\u00e9cialistes. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spitch et Adnovum ont lanc\u00e9 un chatbot vocal bas\u00e9 sur l&rsquo;intelligence artificielle. Berna permet d&rsquo;enregistrer rapidement les d\u00e9clarations de sinistre aupr\u00e8s de l&rsquo;Assurance immobili\u00e8re Berne (AIB) et de les traiter.<\/p>\n","protected":false},"author":2,"featured_media":146781,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[9430,22696,743,8735,55964,22438],"tags":[56312,872,3931,56313,56314,2002],"class_list":["post-146780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-fr","category-entreprise","category-immonews-fr","category-proptech-fr","category-strategies-de-financement","category-trends-fr","tag-digitale-schadenmeldung","tag-immoinvest-fr","tag-immonews-fr","tag-ki-voicebot-versicherung","tag-kundenservice-automatisierung","tag-news-fr"],"acf":{"bild_mit_ki_erstellt_worden":["Ja"],"lead":"Spitch et Adnovum ont lanc\u00e9 un chatbot vocal bas\u00e9 sur l'intelligence artificielle. Berna permet d'enregistrer rapidement les d\u00e9clarations de sinistre aupr\u00e8s de l'Assurance immobili\u00e8re Berne (AIB) et de les traiter.","autor":"ce\/ww","ort":"Z\u00fcrich\/Ittigen BE","bildunterschrift":"","zusammenfassung":"","bild_im_grid":false,"gallerie":"","newsim":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Spitch et Adnovum ont lanc\u00e9 un chatbot vocal bas\u00e9 sur l&#039;intelligence artificielle. 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